Professional services
Software is the easy half. We take responsibility for the integrations, the cutover night, the operator training and the years afterwards — with named engineers, not a ticket queue.
Service lines
Engage us for a single assessment or for the whole programme. Every engagement produces documentation your team owns.
Installing and configuring our platforms in your environment — sizing, hardening, high availability, content design and operator enablement.
Connecting our platforms — or yours — to the systems that already run your operation, and moving data off the tools you're retiring.
Building agentic systems on Claude models for your workflows — with the evaluation harness and guardrails that make them safe to put in front of customers.
Turning an existing camera estate into reliable analytics — the unglamorous work of angles, lighting, thresholds and false-alarm reduction.
We run the platform for you — monitoring, patching, capacity and incident response — while your team runs the airport, airline or plant.
Your staff should not need us for day-to-day changes. We train operators, administrators and developers, and leave the material behind.
How to buy
Pick the commercial shape that fits your procurement process — we will work inside any of them, and we will tell you which one suits the risk profile.
A defined deliverable, milestone payments and a written acceptance test. Best when the integration surface is known — a FIDS rollout, a VMS migration, an ERP module.
Four to six weeks on your real data in one terminal, one camera cluster or one route. A fixed pilot fee, a go/no-go review, and pilot cost credited against the rollout.
A named team — engineers, an architect and a delivery lead — reserved for you monthly. Suits evolving AI programmes where scope is discovered as you learn.
Part of the fee tied to an agreed operational metric: display uptime, false-alarm rate, containment rate on concierge conversations, or minutes saved per disruption event.
Support & SLA
Every licence includes Standard. Mission-critical deployments — anything a passenger sees — should be on Critical.
Included with licence
For back-office and non-passenger-facing deployments.
18% of licence value / year
For multi-site production deployments with an internal ops team.
24% of licence value / year
For passenger-facing and safety-adjacent systems.
Before you ask
Yes for FIDS, Vision VMS and ERP — those run entirely inside your network with no outbound dependency. The AI agent products need model access, which can run through your own Anthropic API account, AWS Bedrock in your VPC, or a private endpoint; a fully air-gapped agent deployment is not something we will promise, because the model has to be reachable.
Both are viable. We regularly run our analytics engine against an incumbent VMS's streams so you keep your recording estate, and migrate the VMS later if the case is there. Parallel running for a defined period is part of the standard migration plan.
You own your data, always, including exports in open formats on exit. Platform code and our pre-existing IP remain ours and are licensed to you; custom integrations and configuration built specifically for you are assigned to you. Source escrow is available for on-premise deployments.
Model inference is passed through at cost with a stated margin, on a monthly statement, and we set hard token budgets per workflow with alerting. During the pilot we measure real cost per conversation or per disruption event so the rollout price is based on your data rather than an estimate.
It ends. You keep the assessment, the architecture document and the measured results, and there is no obligation to proceed. We would rather lose a pilot fee than carry a reference customer who was pushed into a rollout that could not work.
We are a small, senior engineering company — the people who build the products are the people who show up to your integration workshops. For large rollouts we staff installation and commissioning through vetted local partners under our supervision, and we will name them before you sign.
Let's build
Forty-five minutes with an engineer, not a salesperson. Bring your systems list and your constraints; you'll leave with an honest view of effort and sequence.